Complaints Policy
The principal assigned to deal with complaints is:
Company Name: First Stop Home Improvements Ltd
Address Line: First Floor
Unit 3 Thames View
Richfield Avenue
Reading
RG1 8EQ
Email: contact@firststophomeimprovements.com
Tel No:0800 689 4769
Website: www.firststophomeimprovements.com
Company Registration No: 11244532
VAT:315097315
Step-By-Step Complaints Procedure:
At First Stop Home Improvements, we are committed to providing high-quality home improvement services and exceptional customer service. However, we understand that, from time to time, issues may arise. We value feedback from our customers, and we take complaints seriously.
If you have a complaint, please follow our complaints procedure outlined below:
Contact Us: In the first instance, please contact us as soon as possible to let us know about your complaint. You can do this by calling our customer service team, emailing us, or visiting our office. Our team will do their best to resolve the issue immediately.
Provide Details: To help us resolve your complaint effectively, please provide us with as much information as possible, including your name, contact details, order number (if applicable), and a detailed description of the issue.
Investigation: Once we have received your complaint, we will investigate the matter thoroughly. We will keep you updated throughout the process and inform you of any progress made.
Resolution: Our aim is to resolve complaints as quickly and efficiently as possible. Once we have investigated the issue, we will provide you with a resolution in writing. If we are unable to resolve the issue immediately, we will provide you with a timeframe for resolution.
Follow-Up: After your complaint has been resolved, we will follow up with you to ensure you are satisfied with the outcome. If you are not satisfied, we will work with you to find a solution that meets your needs.
Our complaints policy ensures that all complaints are handled in a fair, consistent, and timely manner. We are committed to learning from our mistakes and using customer feedback to improve our services.
If you are not satisfied with the outcome of your complaint, you can escalate the matter by contacting our senior management team. They will review the complaint and provide you with a final response.
Thank you for choosing [Your Company Name] for your home improvement needs. We appreciate your feedback and are committed to providing you with exceptional customer service
How And Where To Complain
If you are not satisfied with any aspect of our service or products, you can tell us about your complaint in the following ways:
In writing – write to us and address your letter to the Manager.
By telephone – call us on 0800 689 4769 during our office hours and ask for the director
By email – contact@firststophomeimprovements.com.